TruTravels Jobs

Location: Hybrid - (Kingston 3 days, Remote 2 days) Start date: April 2024

We are looking for a person to join our team in the UK. Someone who is passionate about travel and wants to use their experience in sales to put people on our life-changing experiences all over the globe. As travel bounces back post COVID-19 we are looking for someone who is confident in their ability to provide confidence and excitement to travellers who are about to travel out to destinations for the trip of a lifetime!

Who we are:

We’re TruTravels and we’re a tour operator with a difference… We don’t do average. We only do mind blowingly awesome. Our trips simplify life by including all accommodation, activities and transport, creating a hassle-free travel style where everyone has the same experience. Our customers spend more time having fun and less time worrying about budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. In a nutshell, we offer life changing experiences. Game changing travel.

What you’ll do:

You’ll be our connector, creating that first and lasting impression on all customers. You’ll offer relentless customer service by building relationships with our travellers with the aim to simplify life and offer a hassle free booking service. Your knowledge and passion creates a bond with travellers that leaves them feeling confident and excited for their adventure of a lifetime.

This will consist of:

• Being our front line & providing relentless customer service. This will be over the phone, via email or on our live chat services.
• Securing the bag and getting travellers on the most epic tour for them.
• Liasing with our operations team to secure last minute tour requests.
• Providing a smooth, stress-free pre-tour experience for our customers by sending them all relevant tour information and answering any questions they may have.
• Keeping on top of enquiries and ensuring a high conversion rate.
• Having a firm understanding of how the team is performing both on a weekly and monthly basis versus the targets set and working with your team to reach your goals.
• Working closely with the marketing team to ensure the relevant sales message is spread far and wide across socials.
• Making sure key sales messages are projected through our marketing team to our audience.
• Learning, learning & learning! We’re always trying to better ourselves and everyone in the team so we want you to be confident in suggesting better efficiencies for the team.

What you need to be:

• Passionate about travel
• Well-travelled with a strong knowledge on the destinations we operate in
• An excellent communicator with strong verbal and written skills
• Comfortable in speaking to anyone
• Experienced in travel sales
• Driven by sales and able to reach & exceed targets
• Flexible to adjust to changing circumstances
• A team player who is happy to assist in other areas of the business when require

What’s in it for you:

• Competitive base salary
• Attractive commission package
• A tight team culture where your ideas will be at the forefront of driving the business
• Opportunity to grow quickly in the business as we grow our team

To apply please e-mail charlie@trutravels.com with a cover letter or fill in the attached form explaining why you are the perfect person to help take our business to the next level.

Location: Europe

Contract : Freelance / Remote worker

Starting : March / April 2024

We are currently looking for awesome, motivated individuals to join our Europe Operations Team.

Someone who is passionate about travel and wants to use their experience in operations and supplier management.

To work with teams from around the world to ensure the success of Trutravels European product.

Roles and Duties:

● Working alongside our bookings & accounts payables team to confirm accurate reservations.

● Annual contracting with suppliers & date blocking.

● Building suppliers in to systems and systems management.

● Health & Safety

● Working with the Trutravels impact team to ensure we are working towards our PPP targets and goals.

● Monthly reporting and KPIs

● Itinerary adjustments

● Itinerary NPS.

● Expenses and budget management.

Who we’re looking for:

● EU Passport holders only.

● Passionate about travel.

● Fluent in English & Bonus points for other European language skills.

● Fun, positive, kind personality

● Self motivated, energetic, responsible, organised, trustworthy, hard working individuals– these attributes are extremely important.

● Some experience in a similar role.

● Proven administration skills demonstrating an accurate and thorough approach.

● Willingness to want to lead and grow a department.

● Excellent organisational & time management skills

● Experience working in a busy and fast paced environment

● A good communicator that is able to work in partnership to support the business

● A 'can do' attitude

● Excellent written and verbal communication skills

What’s in it for you?

● Excellent references, referrals and experience for CV & portfolio

● Social events

● Flexible working hours

● Join a family of fun & ambitious people

● Probably the best experience of your life and the opportunity to do what you love for a living…(priceless)

Location: Indonesia Starting: April 2024

We are currently looking for awesome, motivated individuals to join us in Bali. As a team we are a close knit bunch who live and operate in Bali! The successful applicants will be working alongside us here and welcomed into the Tru Family.

Roles and Duties:

• Working alongside our operation,booking team and dojo team Asia and UK
• Reconciling the company’s bank statements and bookkeeping ledgers
• Completing analysis of the employee expenditures
• Managing income and expenditure accounts
• Generating the company’s financial reports using income and expenditure data
• Keeping a check on the company’s finances based on financial status
• Filing and remitting taxes and other financial obligations
• Initiating and managing financial and accounting software used by the company

Who we’re looking for:

• Attention to details
• Proactive
• Fluent in English
• Has a strong sense of commitment
• Fun personality
• Self motivated, energetic, responsible, organised, trustworthy, hard working individuals– these attributes are extremely important.

What’s in it for you?

• Excellent references, referrals and experience for CV & portfolio
• Regular special events
• Flexible working hours
• Join a family of fun & ambitious people
• Probably the best experience of your life and the opportunity to do what you love for a living…(priceless)

For those serious about joining the team we encourage you to come over and have the time of your lives in some of the world most amazing destinations, and at the same time create life-long friends and become part of the Tru Family. On top of that you’ll be gaining great experience and have something awesome on your CV which will no doubt catch the eye of any future employer…you never know you may even want to continue to grow with the TruTravels family and end up achieving the ultimate goal of turning your passion into your career, just as we have.

Location: Indonesia Starting: March 2024

We are currently looking for awesome, motivated individuals to join us in Bali. As a team we are a close knit bunch who live and operate in Bali! The successful applicants will be working alongside us here and welcomed into the Tru Family.

Roles and Duties:

● Working alongside our bookings team to confirm accurate reservations
● Managing staff transport between tours
● Communicate with all of our suppliers, tour leaders and managers via email, slack and/or group chats.
● Communication between Sales/Bookings Team in UK (late requests)
● Expense sheets for invoice amounts.
● Pre-paying suppliers cash amounts before tours
● Daily operational tasks
● Make sure all details (flights, check in dates and customer info) are correct and accurate)

Who we’re looking for:

● Attention to details
● Proactive
● Fluent in English
● Has a strong sense of commitment
● Fun personality
● Self motivated, energetic, responsible, organised, trustworthy, hard working individuals– these attributes are extremely important.What’s in it for you?
● Excellent references, referrals and experience for CV & portfolio
● Regular special events
● Flexible working hours
● Join a family of fun & ambitious people
● Probably the best experience of your life and the opportunity to do what you love for a living…(priceless)

For those serious about joining the team we encourage you to come over and have the time of your lives in some of the world most amazing destinations, and at the same time create life-long friends and become part of the Tru Family. On top of that you’ll be gaining great experience and have something awesome on your CV which will no doubt catch the eye of any future employer…you never know you may even want to continue to grow with the TruTravels family and end up achieving the ultimate goal of turning your passion into your career, just as we have.

Location: Indonesia Starting: March 2024

We are currently looking for awesome, motivated individuals to join us in Bali. As a team we are a close knit bunch who live and operate in Bali! The successful applicants will be working alongside us here and welcomed into the Tru Family.

Roles and Duties:
● Working alongside our operation and booking team
● Managing staff expenses and salaries
● Communicate with all of our suppliers, tour leaders and managers via email, slack and/or group chats.
● Communication between Ops, Dojo and Booking Team in Asia
● Daily operations tasks

Who we’re looking for:

● Attention to details
● Proactive
● Fluent in English
● Has a strong sense of commitment
● Fun personality
● Self motivated, energetic, responsible, organised, trustworthy, hard working individuals– these attributes are extremely important.What’s in it for you?
● Excellent references, referrals and experience for CV & portfolio
● Regular special events
● Flexible working hours
● Join a family of fun & ambitious people
● Probably the best experience of your life and the opportunity to do what you love for a living…(priceless)

For those serious about joining the team we encourage you to come over and have the time of your lives in some of the world most amazing destinations, and at the same time create life-long friends and become part of the Tru Family. On top of that you’ll be gaining great experience and have something awesome on your CV which will no doubt catch the eye of any future employer…you never know you may even want to continue to grow with the TruTravels family and end up achieving the ultimate goal of turning your passion into your career, just as we have.

Location:  Japan

We are currently looking for awesome, motivated individuals to join us in Japan. As a team we are a close knit bunch who live and operate Bali! The successful applicants/chosen ones will be living, working and partying alongside us here and welcomed into the Tru Fam.

Roles/Duties
Your role will be to help give our TruTravellers the experience of a lifetime as you show them around paradise! Taking groups of young travellers (18-30 something) along our itineraries in Indonesia. You will ultimately be responsible for ensuring that each and every group member has the time of their lives, going over and above to make sure they are comfortable, safe and happy. You will become everyone’s best friend in the group, be entertaining, the star of the show throughout the tour and also generally be awesome!

• As well as looking after customers and keeping them entertained you will have to inform them about the culture, customs and history relating to all of our destinations. You will also keep them informed on day to day plans and activities.
• Show them the best night spots and take them to the best restaurants in the evenings to cater to everyone’s needs.
• You will be taking part in a number of activities from hikes, snorkelling, and surfing etc so you must be reasonably active and not scared to get involved and try new activities.
• There are some paperwork elements to the job such as keeping track of expenses, sending welcome emails and staying in contact with groups and also getting reviews in (a super important part of the job!)
• Generally helping to improve the marketing reach of company through social media and always acting in a way to enhance and protect Tru’s excellent reputation.

Who are we looking for?

• Indonesian group leaders who can speak fluent English (this is essential!)
• You have a great sense of humour and fun.
• Self motivated, energetic, responsible, organised, trustworthy, hard working individuals– these attributes are extremely important.
• Must be confident in speaking in front of a large group of people and leading them by yourself (maximum 20 people at a time)
• People who like people and can get along with and build relationships with people from all walks of life “People people” - We can teach you the skills but you must have the right attitude and be willing to go over and above to provide customers with the best experience of their lives and further the company's growth and reputation.
• As part of the work is of course travel, you MUST have a passion for travel! And should have plenty of travel experience, especially within Indonesia!
• Individuals with self-control / responsibility
• People who want to be part of something special and help us continue to grow
• Overall dedicated people who want to enjoy life and work simultaneously

What’s in it for you?

• Excellent references, referrals and experience for CV & portfolio
• Opportunity for future employment if excellent performance
• Enjoy free travel and accomodation with groups around Indonesia
• Regular parties and special events
• Join a family of fun & ambitious people
• Probably the best experience of your life and the opportunity to do what you love for a living… (priceless)

For those serious about joining the team we encourage you to come over and have the time of your lives in some of the world's most amazing destinations, and at the same time create life-long friends and become part of the Tru Fam. On top of that you’ll be gaining great experience and have something awesome on your CV which will no doubt catch the eye of any future employer…you never know you may even want to continue to grow with the TruTravels family and end up achieving the ultimate goal of turning your passion into your career, just as we have.

GROUP LEADER - EUROPE

Location: Europe

Starting: May 2024

We are currently looking for awesome, motivated individuals to join us in Europe. As a team we are a close knit bunch who live and operate in Europe! The successful applicants/chosen ones will be living, working and partying alongside us here and welcomed into the Tru Fam.

Roles/Duties:

• Your role will be to help give our TruTravellers the experience of a lifetime as you show them around paradise! Taking groups of young travellers (18-30 something) along our itineraries in Europe. You will ultimately be responsible for ensuring that each and every group member has the time of their lives, going over and above to make sure they are comfortable, safe and happy. You will become everyone’s best friend in the group, be entertaining, the star of the show throughout the tour and also generally be awesome!
• As well as looking after customers and keeping them entertained you will have to inform them about the culture, customs and history relating to all of our destinations. You will also keep them informed on day to day plans and activities.
• Show them the best night spots and take them to the best restaurants in the evenings to cater to everyone’s needs.
• You will be taking part in a number of activities from hikes, snorkelling and boat trips etc so you must be reasonably active and not scared to get involved and try new activities.
• Make sure the customers stay safe and follow all local health and safety guidelines.
• There are some paperwork elements to the job such as keeping track of expenses, sending welcome emails and staying in contact with groups and also getting reviews in (a super important part of the job!)
• Generally helping to improve the marketing reach of the company through social media and always acting in a way to enhance and protect Tru’s excellent reputation.

Who are we looking for?

• Group leaders who can communicate with our Trutravellers and Operations in Europe.
• Must have a European Passport
• Massive plus if you could speak Greek, Croatian, Italian
• Must be a qualified tour guide and have a great sense of humour and fun.
• Self motivated, energetic, responsible, organised, trustworthy, hard working individuals– these attributes are extremely important.
• Must be confident in speaking in front of a large group of people and leading them by yourself (maximum 20 people at a time)
• People who like people and can get along with and build relationships with people from all walks of life “People’s people” - We can teach you the skills but you must have the right attitude and be willing to go over and above to provide customers with the best experience of their lives and further the company's growth and reputation.
• As part of the work is of course travel, you MUST have a passion for travel! And should have plenty of travel experience, especially within Europe!
• Individuals with self-control / responsibility
• People who want to be part of something special and help us continue to grow
• Overall dedicated people who want to enjoy life and work simultaneously

What’s in it for you?

• Excellent references, referrals and experience for CV & portfolio
• Opportunity for future employment if excellent performance
• Enjoy free travel and accommodation with groups around Europe
• Regular parties and special events
• Join a family of fun & ambitious people
• Probably the best experience of your life and the opportunity to do what you love for a living…(priceless)

If you think you have got what it takes and are serious about joining our TruCrew, please apply via the button below. Good luck!

Europe Tour Leader Manager

We are looking for someone who is passionate about travel to join our team in Europe. We are looking for someone who can use their experience in running group tours and staff management to look after their destination country to ensure our customers have the most epic life-changing experiences EVER. We are looking for someone who is confident in their ability to maintain a large team of awesome Travel Ninjas and ensure all aspects of the tour run smoothly.

PLEASE NOTE: The start date for this role is ASAP and it is a fully remote postion.

What you’ll do as the European Tour Leader Manager:
You’ll be the link that holds and gets involved a little into all different departments, an incredible working place for the tour leaders, a great business partner to all our suppliers and all this transforms into the delivery of amazing experiences for our travellers.

The requirements for the role are:

- Experience in administration roles in the travel industry.

- EU passport holder

- At least 1-2 years experience in leading a team. Confidence in speaking to people from all over the world.

- High level of accuracy and attention to detail.

- To be forward thinking and always looking for ways to improve the department.

- Strong organizational skills, with ability to multitask and meet deadlines in a fast-paced and often crazy working environment.

- Ability to work independently and take initiative to make decisions when necessary.

- International travel experience and strong geography knowledge is key. Especially in our key destinations.

- Confident in presenting & training all types of people

- An excellent networker with strong verbal and written communication skills

- Confident, organized and comfortable with using Excel, Microsoft Word, Google Drive

- Flexible to adjust to changing circumstances

- Willing to travel and spend time on the road

- Willing to potentially build a team around you

- A team player who is happy to assist in other areas of the business when required

- Being our next Europe tour leader Manager, you’ll focus on:

- Living and breathing the TruTravels fun family vibe and ethos

- Hiring the Travel Ninja team across Europe.

- Host regular training sessions all with your team and ensure they smash their personal and company targets.

- Managing the Travel Ninja’s day to day tasks (scheduling, payroll, performance, bonuses, etc)

- Developing Giving Back projects that we can make part of our tours.

- Research and Develop new products to launch in the future.

- Use and management of regional budgets for trainings, staff events, giving back projects, product development trips, etc)

- Improving efficiencies within the department.

- Maintaining close relationships with all customers & suppliers, dealing with any issues calmly and effectively

- Thinking creatively and keeping up to date with market trends, analysing all feedback and looking at ways to improve the customers experience.

- Influencing & inspiring our growing team to help them improve and be the best they can be!

What’s in it for you:

- Competitive salary with many company perks subject to experience

- Opportunity to travel a lot internationally

- A tight team culture where your ideas will be at the forefront of driving the business

- Opportunity to grow quickly in the business as we grow our team

Other information:
- Working alongside Product team, Sales team, Marketing team

- Reporting to Global Operations Manager

- Working closely with all country operations teams

- Job Type: Full-time - Based in EU - Full Remote position

PLEASE NOTE START DATE FOR THIS ROLE IS: ASAP

We are looking for someone who is passionate about travel to join our impact team in Asia. The main focus of the Impact Team is to improve our positive impact on our staff, suppliers, local communities and the environment in all destinations and instill our culture in every member of the TruFam. We will work to keep procedures consistent across all departments, centered around our core values, to create a feeling of unity within the team.

Who we are:

We’re TruTravels and we’re a tour operator with a difference… We don’t do average. We only do mind blowingly awesome. Our trips simplify life by including all accommodation, activities and transport, creating a hassle-free travel style where everyone has the same experience. Our customers spend more time having fun and less time worrying about budget.. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. We try to use as many local suppliers as possible and involve many charity and community projects into each tour, to make sure the money we spend is benefitting the local people, whilst making sure our environmental impact of our business is kept to a minimum. In a nutshell, we offer life changing experiences. Game changing travel.

What you’ll do:

You will be the captain of the Asia region and will be responsible for helping our guides and management teams get on board with our giving back initiatives, making sure all tours are running in an ethical and sustainable way! You will create connections and build relationships with your team, influence and help them to understand our company mission and how they can contribute to local communities and fundraise for our chosen projects on the tour and make a real difference in the world with Tru!

This will consist of:

• Influencing & inspiring our growing team to help them be the best they can be!
• Planning fun staff events and rewards to make sure all staff feel appreciated and connected
• Host regular training sessions across the whole company about ways we can give back to the community and be sustainable together as a company
• Hosting workshops that will benefit our Tru Fam e.g. Positivity, staff happiness, mental health etc
• Assessing each tour and looking at ways we can be more sustainable or reduce our negative impact
• Maintaining close relationships with the local community and working with awesome projects that are in line with the TruTravels company values.
• Making sure all projects, fundraising initiatives and company updates are communicated with marketing team, across the whole company, our suppliers and our customers
• Helping to create content to help show our company mission to staff and customers.

What you need to be:

• Passionate about travel and have in-depth knowledge of the industry
• A strong leader
• Confident in presenting & training all types of people from all around the world
• An excellent networker with strong verbal and written communication skills
• Comfortable using data to help present performance to senior management as well as using it to help drive our decisions moving forward
• Confident, organized and comfortable with Excel, Powerpoint, Word Documents
• Strong organizational skills, with ability to multitask and meet deadlines and targets in a fast-paced and often crazy working environment.
• Flexible to adjust to changing circumstances
• Willing to travel and spend time on the road
• Able to manage and motivate a team
• Willing to potentially build a team around you
• A team player who is happy to assist in other areas of the business when required

What’s in it for you:

• Competitive salary with many company perks subject to experience
• Opportunity to travel internationally
• A tight team culture where your ideas will be at the forefront of driving the business
• Opportunity to grow quickly in the business as we grow our team

Other information:

Working alongside Operations teams, Tour Leader Management team, Marketing team, Europe & Latin America Impact Team

Reporting to Global Impact Manager

Open to Indonesia/Thailand/Philippines residents only

Job Type: Full-time - Based in Asia

PLEASE NOTE START DATE FOR THIS ROLE IS: ASAP

To apply please e-mail rianna@trutravels.com with a cover letter & CV explaining why you are the perfect person to help take our business to the next level or apply directly through the form below!